RETURNS
We accept returns within 14 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
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Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
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Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
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When trying on footwear, please do not mark the soles or damage the shoe box
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If an item has a brand tag attached, it must be returned with the tag in its original position
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Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable
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Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled
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Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it
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Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted. Because your return will go back directly to the brand, you are also subject to their return policy and quality policies.
To begin the return process, log into your account and find the order for the items you wish to return.
REFUNDS
Once your return has been received by our brand or partner boutique, it can take up to 7 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.
If you're eligible, we may be able to process your refund as Vivie credit if you prefer. Once processed, it will show in your Vivie account to use the next time you shop with us.
To track the return of your package, use the tracking number included in your order. Or check the status of your return by going to Orders & Returns in your account.
Faulty items
If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact us at [email protected] as soon as possible.
We'll arrange a return and process a full refund for the faulty item.