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BRAND ONBOARDING GUIDE

  1. APPLYING TO THE SHOPIFY CHANNEL

To apply to be part of our network of brands, you can visit https://apps.shopify.com/nine-after. Click the “Install” button to begin the application process. 

 

In order to be a good candidate for our platform, your brand should:

  • Sell women’s clothing, accessories, or jewelry

  • Be able to ship to customers in the United States

  • Have a Stripe account or the ability to set one up for receiving payments

 

Once your application is complete, you will receive an email confirming that we’ve received it. We typically process applications in 3-5 business days and will notify you by email again to let you know whether you’ve been approved. 

 

The Nine After app is free to install. We withhold a commission (typically 20%) on every sale made through the app in exchange for the marketing and promotion of your goods and processing of the transaction. 

 2. ADDING PRODUCTS TO THE APP

When you’re approved to be on Nine After, any products in your store whose status is “Active” will automatically be published to the channel, even if those products do not appear on your Shopify store. Products that are “Active” but have no inventory will appear on the app as sold out. New products added to your store as “Active” are automatically shared with Nine After. 

 

If there are additional products in your store you wish to share with Nine After, you can do so by going to your Nine After dashboard in Shopify and selecting “Bulk Editor” from the “Products Published with Nine After” box. Selecting this button will bring you to a list of your products. For any products you wish to be sold through Nine After, select the checkbox next to the product in the “Nine After - Outfit App” column. However, only products you have marked as Active will be successfully displayed on the app. 

 3. REMOVING PRODUCTS FROM THE APP

If there are products you wish to exclude from Nine After’s platform, you can do so by going to your Nine After dashboard and selecting “Bulk Editor” from the “Products Published with Nine After” box. Selecting this button will bring you to a list of your products. For any products you do not wish to be sold through Nine After, unselect the checkbox next to the product in the “Nine After - Outfit App” column. 

 

You do not need to manually remove products that are sold out. Inventory count is shared automatically with Nine After so the product will show as sold out on the app as well and will not be able to be purchased by customers. However, the product will still be displayed on the app until it is removed as an “Active” product on your website. 

 

Any products in your store whose status is changed from “Active” to “Draft” or “Archive” or any other non-active status are not able to be purchased or searched from the app. However, if a user has previously saved the product to a Look, it will still be viewable to them from their Closet but will not be able to be purchased. 

 

You can remove or add products from the app at any time. However, changes made on your dashboard may take a minute to update on the Nine After app. 

 4. RECEIVING ORDERS

When you receive an order through the Nine After app, it will populate under the “Orders” section of your Shopify backend along with orders received natively on your website. 

 5. FULFILLING ORDERS

Orders should be fulfilled in the same manner and with the same priority and speed as orders received directly through your website. 

 

When you ship an item, the tracking information will be shared with Nine After automatically through Shopify. In accordance with the Marketplace Terms of Use, if a shipping label is not created within 30 days of an order being placed, the order will be canceled and refunded to the customer. However, we encourage you to fulfill all orders as quickly as possible in line with your brand’s standard operating procedures. 

 6. RETURNS

Orders placed through Nine After are subject to the same return policy as your products generally. Customers will request returns directly from Nine After and should their request fall within your return policy, we will generate and supply them with a  return label. As such, you should confirm that the return address listed under “Account” in your Nine After dashboard reflects where you would like returns shipped. The value of returned merchandise and cost of the return shipping label will be deducted from your net proceeds in accordance with the Marketplace Terms of Use. 

 7. GETTING PAID

You will be paid out for any orders made through Nine After via Stripe. In order to share your Stripe information with us, go to your Nine After dashboard and select “Account” under Nine After from the left sidebar. Under “Stripe Connect”, follow the link to set up and/or connect your existing Stripe account. 

 

Within the first five business days of each month, Nine After will communicate with you via email your Net Proceeds for the previous month. If you do not dispute the calculation within five business days of it being sent, the payment will be processed as calculated. 

FAQs

 

Do I have to update inventory available through Nine After? 

Because your store is connected directly with Nine After, inventory and product data adjusted in your store for products shared with Nine After will update automatically on the app.  

 

How is my payout for each order calculated? 

Nine After collects a 20% commission on “Net Proceeds”.

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Net Proceeds is calculated as total sales price (i) less cancellations, returns, and sales tax; (ii) plus any price difference resulting from promotions offered by Nine After; and (iii) less any other fees separately agreed to in writing.

 

Within the first five business days of each month, Nine After will communicate with you via email the Net Proceeds for the previous month. If you do not dispute the calculation within five business days of it being sent, the payment will be processed as calculated. 

 

If I add new products after onboarding, do I have to manually add them to Nine After? 

After onboarding, new products added to your store as “Active” will be automatically shared to Nine After. If you wish to remove a product, you may do so by going to your Nine After dashboard and selecting “Bulk Editor” from the “Products Published with Nine After” box.

 

I’m having a sale. Will the sales price be applicable to products sold through Nine After?

Any markdowns made specifically on products you’ve shared with Nine After will be automatically reflected on the Nine After platform. 

 

Any sitewide sales or sales based on promo codes will not automatically be reflected on the products you’ve shared with Nine After.

 

As per our Marketplace Terms of Use, Nine After retains the right to markdown your products on our platform at will. However, your Net Proceeds will still be calculated on the current price of the product as listed in your store and will not be affected by any Nine After sale or markdown. See Section 6.2 of our Marketplace Terms of Use for more detail on how payout is calculated. 

 

How can I receive customer demographic data about those who order through Nine After? 

Nine After is actively working on ways to share insights from customer data with you. If you have any data requests or things you’d like specifically available, please email us at [email protected]. 

 

I don’t see the Nine After app listed in my sales channels

You can access the Nine After app by clicking on the “Sales channels” option on the left sidebar of your Shopify dashboard. This will open your search bar where Nine After should be listed as one of your installed sales channels. You can also search for Nine After directly from the search bar. 

 

If you’d like Nine After to be accessible from your sidebar, you can open your Nine After dashboard using one of the options above and then select the “pin” icon displayed next to Nine After in the left sidebar or in the top right side of the Nine After dashboard. 

 

I have a question not addressed here — how can I get in touch with you?

If you have any questions about Nine After or suggestions on how we can improve your experi

ence as a brand, we would love to hear from you. Please email us at [email protected] and we will be in touch shortly.

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